OnlnieToysDirect Support Form

Please complete the online form below and give your details including as much detail as possible. One of our technical support staff will contact you within 48 hours by email initially regarding your query (Please note : This only applies to working days)
Product Technical Support Request
Product Name
Order Number
Customer Name
Date + Time Order Received
Delivery Address
Email Address
Contact Tel. Number
Mobile Number

Details of Product Fault/Damage (Please include as much detail as possible)

Was the item inspected on delivery?	Yes No
Was the item signed damaged on delivery?	Yes No
Which delivery service did you receive?
Do you still have the original packaging?	Yes No

Please be patient whilst our technical support staff familiarise themselves with your query. We will endeavor in all instances to work in a prompt and efficient manner to resolve your query. We will respond via email initially to each submitted technical support query initially within 48 hours of the submission. (Please Note : This applies to working days only) We would ask that you check your emails regularly during this 48hr period as this is the preferred initial contact and many queries can be resolved quickly and efficiently using this method. Our technical support staff only make outgoing calls and unfortunately cannot be contacted directly by telephone. If you would prefer to be contacted by telephone, please state this in your initial technical support form above. PLEASE RETAIN YOUR DELIVERY NOTE FROM THE COURIER AND THE ORIGINAL ITEM PACKAGING *Please Note : We may require additional evidence to help with your query such as photos, delivery information etc.