FAQ's
Will you send an order confirmation?
We'll send you an order confirmation letter via e-mail. It includes your order number, and confirms the delivery information you provided during the order process. The e-mail also lists each product you ordered and the price.
If you have questions about your order confirmation, or if you don't receive an order confirmation within 24 hours, please contact: customerservices@onlinetoysdirect.co.uk
How long does it take to receive my order?
We try to fullfill your order within 5-10 working days. (Subject to the product being in stock). For more information on our shipping times please visit our Delivery section.
How much do you charge for shipping?
We charge a standard delivery fee of £19.95 for a standard UK delivery.
For more information about our shipping charges, please visit our Delivery page.
Do you ship overseas?
Right now, we're unable to ship outside the United Kingdom & Ireland. Unfortunately, we can't accept International credit cards or any credit card with a billing address outside the UK.
Can you send me a catalogue?
In order to keep our prices as low as possible we do not produce a catalogue, however our full range of products are always featured on our website, this also enables us to inform you of special offers/sale prices as soon as they become available.
What forms of payment do you accept?
We accept all major credit & debit cards, we also accept bank transfer & cheuqes. For more details please see our methods of payment section.
Who do I call for technical support for the products I buy?
For technical questions about the product you purchased, please call the manufacturer directly. Usually, you'll find contact information on the product package.
