FAQ's
How long will it take to receive my order?
We try to fulfill all orders within 1-2 working days. For more information on our shipping times please visit our Delivery section for more information.
How much do you charge for delivery?
We offer a free UK delivery service to Zone A on our delivery map.
For more information about our shipping charges and to view this map, please visit our Delivery section.
How do I order online?
Simply add your chosen product to the cart, proceed to the checkout and submit the required details. Once this process has been completed you will shortly afterwards receive an order confirmation email. This email contains an outline of your order details and confirms and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence
What forms of payment do you accept?
We accept Visa, MasterCard, Switch, Maestro, Solo or Visa Delta. Alternatively you may pay by cheque made payable to Specialist Performance Limited. All orders include UK VAT @ 15%. Onlinetoysdirect.co.uk uses HSBC Secure E-Payments to process all credit card transactions.
How do I know if it’s safe to shop online with you?
Onlinetoysdirect.co.uk is a 100% secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the top or bottom of your browser window. This is an indication that the site is secure.
Onlinetoysdirect.co.uk uses Secure Sockets Layer (SSL) security standards that are supported by Microsoft Internet Explorer 4.0 onwards and other popular browsers. SSL encodes your personal information and all details are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number & order number as it travels through the Internet, so that it cannot be read by anyone other than our secure server.
How will I know if my order has been received?
After you have placed your order, you will shortly afterwards receive an email confirming that we have received your order. This email contains an outline of your order details and confirms and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.
How can I contact you?
Telephone: 0845 528 0433 (Monday to Friday, 10am - 4pm)
E-mail: customerservices@onlinetoysdirect.co.uk
Mail:
53 West Walls
Carlisle
Cumbria
CA3 8UH
What sort of warranties do you offer?
Our Trampoline Packages come with a comprehensive warranty which includes 12 months cover for the enclosure, jump mat, springs and galvanised steel frame. Providing you with guaranteed peace of mind whilst you and your family enjoy your new trampoline!
How will my trampoline be delivered?
All of our trampolines are delivered free of charge* by a specialist carrier service within 1-2 working days*. The carriers work Monday - Friday from 7am - 7pm. Your item will come in 2-4 boxes depending on the model you have ordered, this makes it easier to move once delivered.
Who do I contact for any technical support I may need?
For technical questions / queries about the product you purchased, please first of all complete our online form and a member of our technical team will be in touch within 24-48 hours to resolve your issue.
